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About Us This web site is owned and operated by Kitsch Novelty Wholesaler who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Phone: 01883 744958
Email: customerservice@kitsch.co.uk
VAT Number: 827149614
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We now offer the following options for postage within the United Kingdom, either FIRST CLASS or EXPRESS DELIVERY or our New SERVICE - UK (mainland) Courier Post

UK (Mainland) Courier Post (excludes northern ireland, islands and highlands of scotland)
This is a new service where are packages are sent by Courier
Attempted delivery is within 2 - 4 working day
We aim to deliver most parcels within 2 working days.
Please list an address where the goods can be signed for ie a work address or a neighbours address if out where ever possible otherwise you will need to collect the parcel from the couriers depot.

To Select UK - EXPRESS DELIVERY just select "UK - EXPRESS DELIVERY " as your shipping option

Option 1 - UK Standard Post.
Most United Kingdom orders are dispatched within 1 working day and received within 3 - 5 working days. We are unable to guarantee delivery times on this service. Postage rates START from just £3.50 (Parcels over 2kg may be sent via courier)

Option 2 - UK - EXPRESS DELIVERY (Mainland UK Only - excludes remote parts of Scotland)
Orders are sent on a sign for service and delivered within 2 working days. Please list a delivery address where the goods can be signed for, to ensure delivery. i.e work address. If we are unable to attempt delivery within the 2 working days as part of our guarantee on express delivery parcels we will refund you the DELIVERY COSTS - the only exception apply during bad weather conditions and Industrial action by Royal Mail.

For all express deliveries you must provide an address where someone will be in to accept the parcel. (See Postal Tips)

Orders will be delivered by courier between 08.00 - 17.30 hours Monday - Friday.

Please note if you are not in to sign for the package, the goods will be held for your collection at our courier's nearest parcel depo. It is your responsibility to collect the parcel from these premises within 5 days otherwise the package will be returned to sender and additional return postage charges will be applied to your order. If you wish to cancel your order at this point we will only refund you the cost of the goods sold, once the items have been sent back to us less all postage charges. Items can be redispatched but will occur a postage surcharge.

Prices START from just £4.95

This service is only available to customers in England, Scotland and Wales (Mainland UK only and NOT Highlands or remote parts Scotland or less the parcel weight is below 2Kg - These postal codes include AB, DD, FK, G, HS, IV, KA, KY, KW, PA, PH, ZE)
Delivery Schedule General Details
We deliver your order right away. We will normally DISPATCH your order within 1 working day via Standard Mail or Express Post.

For customer wishing a faster guaranteed delivery service within mainland UK, (England, Scotland and Wales only) we now offer "UK - Express Delivery". Orders are sent on a SIGN FOR SERVICE and delivered within 2 working days.

Uk Mainland Courier post is a new service where items are sent on a courier registered service - you will need to sign for the parcel. Delivery is attempted within 2 - 4 working days. Please list an address where somebody is around to sign for the parcel - work addresses are advised or suggest an neighbours address if out.. We aim to delivery your parcel within 2 working days from your order date.

Most Standard Post Parcels are received within a week, however we are unable to guarantee time scales on this service and in the few cases parcels may be delayed for longer periods by the Mail provider. Thus customer wishing or requiring a faster guarantee service should select "UK Express Delivery".

If you are not available to take delivery you will need to collect the parcel from our mail providers enqueries office. Presently our mail providers are Royal Mail and Business Post - (We use Business Post for heavy items such as lava lamps - Most items over 2kg will be sent by a courier services no matter what class of post has been selected). Generally speaking If you have not received your parcel within 5 working days it means our mail provider (which is normally Royal Mail) have attempted to deliver but no one was around to take delivery, here you need to contact them urgently and make arrangements to collect the parcel from your local depo.

We are unable to investigate any queries relating non-receipt of goods after five weeks has lapsed from your order date. Customers who have not received their orders must contact us after two weeks has expired from their order date, or before five weeks has lapsed.

Please be aware we DO NOT accept any responsibility what so ever on orders lost due to the fact a customer has submitted a wrong, incomplete, confusing or invalid postal address, all such losses shall be bourne by the customer alone. An order is classed as lost once 29 days have passed from the dispatch date on United Kingdom orders only. If an order becomes lost due to the fact a wrong, incomplete, confusing or invalid postal address was subbmitted by the customer, all such losses shall be bourne by the customer alone. Parcels returned back to us by postal authorities due to customers failure to collect for what ever reason can be resent out agian however additional postage rates will be applied to your order.

OVERSEAS ORDERS are generally received in under 21 days. Please note for international orders all prices are stated in Pound Sterling. For our American customers the exchange rate is approx £1 = $1.6, thus £10 = $16 approx - please note this is only a guide. Customers of the United States should be advised for legal reason that we are unable to sell most of our movie star memorabilia to you. We are unable to cancel any overseas order once it has been dispatched, this is a condition of sale, and all costs and postal expenses will be bourne by the customer alone. We can only offer a refund for the cost of the goods less any direct postal costs that we have incurred once the item has been returned saftely back to ourselves.

Back Orders We do not back order items.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us Order Line 01883 744958
email: customerservice@kitsch.co.uk
Privacy Policy Kitsch do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy You may return any item purchased for a full refund of the purchase price within 7 days of delivery to you. This may only be done by first contacting us by email & requesting a returns authorisation reference. Goods will not be accepted for return without a returns authorisation reference.

Please ensure that you retain proof of sending any item for return. All return postage costs are bourne by the Customer.

Original postage and incurred postage charges are non-refundable unless in special circumstances. There may also be a charge for returning items. Please contact customer services for full details.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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