If for whatever reason you do
not wish to keep your purchase, then return the item to us, unused
and in its original condition and packaging within 7 days of receipt
of your order.
Please note we only refund the actual cost of the goods in question
and not any post or packaging costs incurred. Legally for reasons
of hygiene we are unable to give refunds on the following items
duvet and bedding sets, underwear and jewelry items, such as cufflinks,
rings, pendants, earring and so on.
Please note we are unable to give any refunds
on bulb / l.e.d lighting products as Bulbs are NOT guaranteed
on any of these products. Any faults / defects MUST be reported
to us by email within 3 working days of receipt of your order,
this is a reasonable length of time for you to inspect and check
Email confirmation must be confirmed by us on
all returns within 7 days of receipt of your order.
Our returns conditions are:
Goods MUST BE unused (we adhere to strict health and hygiene conditions).
Goods must be in their original condition & packaging.
Goods must be returned back within 7 days from the day you received
Goods must be returned with a copy of the invoice or dispatch
note as we require this for proof of purchase of the said goods.
If we suspect that the goods have been used or
any of the above conditions are not met we will not issue a refund.
Items supplied in sealed packaging that have been opened are non
refundable and non exchangeable. Notice is given that free offers
will be accounted for if returned goods takes the order value
below the free offer level. The value of free offer goods will
be deducted from any refund that may be due. To avoid refund deductions
please return any free offer goods with your returns if your order
value will drop below the free offer level. Please note that postage
is not refundable. our returns address is kitsch shop the old
farm shop pond farm godstone road lingfield surrey rh76jg
We will not refund any monies for item sent back
to us for what ever reason until we are in receipt of the goods
- From this date, one must allow 30 days for refunds to be processed.
Please note that credit card refunds will be made without further
notification to yourself.
When returning goods, please obtain your own receipt
of posting as we cannot be held responsible for items lost / damaged
Please note we will not look into any matter if
a copy of the invoice / dispatch note is not sent back with the
returned goods. This document is your proof of purchase of the
said item and is required to resolve any matter.
ALL ITEMS must be returned back to us within 7
days from receipt of delivery, and you must provide us with the
original invoice or despatch note as proof of purchase, otherwise
we are unable to process the refund.
We will NOT PROCESS ANY REFUND for goods sent
back after 7 DAYS for whatever reason.
Please note we will not look into any matter if a copy of the
invoice / dispatch note is not sent back with the returned goods.
This document is your proof of purchase of the said item and is
required to resolve any matter.
Please note Email confirmation must be confirmed by us on all
returns. Email: email@example.com - Returns address is Kitsch
shop Hanging wood forest farm gangers hill godstone surrey rh98df
We will not refund any monies for item sent back to us for what
ever reason until we are in receipt of the goods, from this date
please allow 30 days for any refund to be processed back to your
All items must be returned back to us within 7 days of the invoice
(order) date or 7 days from receipt of delivery where receipt
can be confirmed by Royal Mail or Citylink. We will not process
any refunds for goods sent back after this period for whatever
For our full terms and conditions please click