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Kitsch Shop stockist of Hello Kitty, Mathmos Lava Lamps, toy collectables & the retro kitsch
Complaints: All complaints will be acknowledged within 5 working days. The acknowledgment will contain an estimated time scale for resolving the problem. Ordering, packaging and Delivery procedures include checks to ensure a quick resolution of complaints. Appropriate action of all complaints will be taken and where we are found to be at fault goods will be delivered/replaced or a refund given. All complaints will be dealt with in confidence and all complaint procedures and resolution actions will be recorded and reviewed on a regular basis to identify areas requiring improvements.

Returns: If for whatever reason you do not wish to keep your purchase, then return the item to us, unused and in its original condition and packaging within 7 days of receipt of your order.
Please note we only refund the actual cost of the goods in question and not any post or packaging costs incurred. Legally for reasons of hygiene we are unable to give refunds on the following items duvet and bedding sets, underwear and jewelry items, such as cufflinks, rings, pendants, earring and so on.

Please note we are unable to give any refunds on bulb / l.e.d lighting products as Bulbs are NOT guaranteed on any of these products. Any faults / defects MUST be reported to us by email within 3 working days of receipt of your order, this is a reasonable length of time for you to inspect and check your goods.

Email confirmation must be confirmed by us on all returns within 7 days of receipt of your order.
Email: returns@kitsch.co.uk

Our returns conditions are:
Goods MUST BE unused (we adhere to strict health and hygiene conditions).
Goods must be in their original condition & packaging.
Goods must be returned back within 7 days from the day you received your order.
Goods must be returned with a copy of the invoice or dispatch note as we require this for proof of purchase of the said goods.

If we suspect that the goods have been used or any of the above conditions are not met we will not issue a refund. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. Notice is given that free offers will be accounted for if returned goods takes the order value below the free offer level. The value of free offer goods will be deducted from any refund that may be due. To avoid refund deductions please return any free offer goods with your returns if your order value will drop below the free offer level. Please note that postage is not refundable. our returns address is kitsch shop the old farm shop pond farm godstone road lingfield surrey rh76jg

We will not refund any monies for item sent back to us for what ever reason until we are in receipt of the goods - From this date, one must allow 30 days for refunds to be processed. Please note that credit card refunds will be made without further notification to yourself.

When returning goods, please obtain your own receipt of posting as we cannot be held responsible for items lost / damaged in transit.

Please note we will not look into any matter if a copy of the invoice / dispatch note is not sent back with the returned goods. This document is your proof of purchase of the said item and is required to resolve any matter.

ALL ITEMS must be returned back to us within 7 days from receipt of delivery, and you must provide us with the original invoice or despatch note as proof of purchase, otherwise we are unable to process the refund.

We will NOT PROCESS ANY REFUND for goods sent back after 7 DAYS for whatever reason.

Please note we will not look into any matter if a copy of the invoice / dispatch note is not sent back with the returned goods. This document is your proof of purchase of the said item and is required to resolve any matter.


Please note Email confirmation must be confirmed by us on all returns. Email: returns@kitsch.co.uk - Returns address is Kitsch shop Hanging wood forest farm gangers hill godstone surrey rh98df
We will not refund any monies for item sent back to us for what ever reason until we are in receipt of the goods, from this date please allow 30 days for any refund to be processed back to your bank account.
All items must be returned back to us within 7 days of the invoice (order) date or 7 days from receipt of delivery where receipt can be confirmed by Royal Mail or Citylink. We will not process any refunds for goods sent back after this period for whatever reason.

For our full terms and conditions please click here.

Most orders are dispatched within 1 working day - E-mail support@kitschshop.com