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About Us Kitsch Shop
are completely dedicated to your total satisfaction. If you have any suggestions
or comments please email us.
Why it's so great
to shop with Kitsch
UK orders dispatched within 1 working day.
Totally secure online
ordering
A MAGNIFICENT range
of GOODIES - something for everyone
We NEVER pass on customer
details to third parties.
Established online
since 1998
Making A Purchase Making a purchase could not be easier. Just browse our
Catalog, and click on any items that you wish to buy and put them into
the shopping cart. After you have finished your selection, click on "Order"
and you will be asked for a few details that we need to be able to satisfy
the order.
Quick Buy Guide: 1.
Find a gift - 2. Click "Add to shopping cart Cart". 3. To complete
click on "CHECK OUT"
(To continue shopping
click "Confirm" - this will take you back to the last item ordered).
VIEW CART - will show you what items you have added to your shopping cart
allowing you to delete items and amend quantities.
We accept Visa, Electron, Solo, Switch, Maestro and Mastercard. We do
not charge for any item until it is ready to ship. Backordered items are
not charged until they are shipped. You may send your credit card information
via phone, fax, snail mail or over the Internet.
LADIES T-SHIRT SIZES (APPROX)
All our tees are sold as skinny fit designs but here is a rough guide
to our sizes.
Woman's small - size 10
The widest width across
the chest line is 36cm approx.T-shirt Approx height 56cm tall
Woman's Medium - size 12
The widest width across
the chest line is 40cm approx.T-shirt Approx height i58cm tall
Woman's size 14
The widest width across
the chest line is 42cm approx. T-shirt Approx height 60cm tall
Shipping And Handling We now offer 2 options for postage within the United
Kingdom, either FIRST CLASS or EXPRESS DELIVERY
To Select UK - EXPRESS
DELIVERY just select "UK - EXPRESS DELIVERY " as your shipping
option
Option 1 - UK First Class post just select United Kingdom then First Class
Post.
Most United Kingdom
orders are dispatched within 1 working day and received within 3 - 5 working
days by first class post - Royal Mail. We are unable to guarantee delivery
times on this service. Postage rates START from just £2.95 (Parcels
over 2kg may be sent via courier)
Option 2 - UK - EXPRESS DELIVERY (Mainland UK Only - excludes remote parts
of Scotland)
Orders are sent on
a sign for service and delivered within 2 working days. Please list a
delivery address where the goods can be signed for, to ensure delivery.
i.e work address. If we are unable to attempt delivery within the 2 working
days as part of our guarantee on express delivery parcels we will refund
you the DELIVERY COSTS - the only exception apply during bad weather conditions
and Industrial action by Royal Mail.
For all express deliveries you must provide an address where someone will
be in to accept the parcel. (See Postal Tips)
Orders will be delivered by courier between 08.00 - 17.30 hours Monday
- Friday.
Please note if you are not in to sign for the package, the goods will
be held for your collection at our courier's nearest parcel depo. It is
your responsibility to collect the parcel from these premises within 5
days otherwise the package will be returned to sender and additional return
postage charges will be applied to your order. If you wish to cancel your
order at this point we will only refund you the cost of the goods sold,
once the items have been sent back to us less all postage charges. Items
can be redispatched but will occur a postage surcharge.
Prices START from just £4.95
This service is only available to customers in England, Scotland and Wales
(Mainland UK only and NOT Highlands or remote parts Scotland or less the
parcel weight is below 2Kg - These postal codes include AB, DD, FK, G,
HS, IV, KA, KY, KW, PA, PH, ZE)
Please note during
postal industrial action we are unable to guarantee time-scales on any
of the above services, this is part of our terms and conditions.
OVERSEAS ORDERS - Overseas orders are sent by airmail and take on average
2 - 3 weeks to arrive from the dispatch date, although this is NOT guaranteed
and some packages may take longer to arrive. Postage rates for international
orders start from £8.50. - Please note NO insurance cover is available
on OVERSEAS shipments what so ever, orders are shipped at the customers
own risk. Items are dispatched on a registered service and have tracking
/ bar code numbers. We are unable to cancel any overseas order once it
has been dispatched, this is a condition of sale, and all costs and postal
expenses will be bourne by the customer alone. We can only offer a refund
for the cost of the goods less any direct postal costs that we have incurred
once the item has been returned saftely back to ourselves.
Please be aware we DO NOT accept any responsibility what so ever on orders
losted due to the fact a customer has submitted an incomplete or invalid
postal address, all such losses shall be bourne by the customer alone.
Parcels returned back
to us by postal authorities due to customers failure to collect for what
ever reason can be resent out agian however additional postage rates will
be applied to your order. Please note when an parcel is sent back to us
via Royal Mail due to the fact the customer has failed to collect the
item, custoers are warned we cannot take any action as per our terms until
we are in receipt of the returned parcel this process can take up to 8
weeks, thus it is important on all UK orders if you are not in receipt
of your parcel within 5 working days to contact your Royal Mail depot
urgently to avoid major delays. Items over 2kg are sent by Courier and
they only hold onto items for 3 days.
POSTAL TIPS
These tips are designed
to ensure swift and trouble free deliveries.
1. If possible list
a Business address where the parcel can be signed for.
2. List a neighbours
address where the parcel could be left if you were out.
(This can be
listed just below class of service in the box labelled any special
delivery instructions i.e If out leave with neighbour at number
33)
3. Use Express Delivery,
especially during peak periods.
Delivery Schedule
General Details
We deliver your order
right away. We will normally DISPATCH your order within 1 working day
via first class Royal Mail. or now Express Delivery. You have the option
to choose.
For customer wishing a faster guaranteed delivery service within mainland
UK, (England, Scotland and Wales only) we now offer "UK - Express
Delivery". Orders are sent on a SIGN FOR SERVICE and delivered within
2 working days.
Most First Class Orders are received within a week, however we are unable
to guarantee time scales on this service and in the few cases parcels
may be delayed for longer periods by the Mail provider. Thus customer
wishing or requiring a faster guarantee service should select "UK
Express Delivery".
Most of our parcels are dispatched on a registered - sign for service,
if you are not available to take delivery you will need to collect the
parcel from our mail providers enqueries office. Presently our mail providers
are Royal Mail and Business Post - (We use Business Post for heavy items
such as lava lamps - Most items over 2kg will be sent by a courier services
no matter what class of post has been selected). Generally speaking If
you have not received your parcel within 5 working days it means our mail
provider (which is normally Royal Mail) have attempted to deliver but
no one was around to take delivery, here you need to contact them urgently
and make arrangements to collect the parcel from your local depo.
We are unable to investigate any queries relating non-receipt of goods
after five weeks has lapsed from your order date. Customers who have not
received their orders must contact us after two weeks has expired from
their order date, or before five weeks has lapsed.
Please be aware we DO NOT accept any responsibility what so ever on orders
lost due to the fact a customer has submitted a wrong, incomplete, confusing
or invalid postal address, all such losses shall be bourne by the customer
alone. An order is classed as lost once 29 days have passed from the dispatch
date on United Kingdom orders only. If an order becomes lost due to the
fact a wrong, incomplete, confusing or invalid postal address was subbmitted
by the customer, all such losses shall be bourne by the customer alone.
Parcels returned back to us by postal authorities due to customers failure
to collect for what ever reason can be resent out agian however additional
postage rates will be applied to your order.
OVERSEAS ORDERS are generally received in under 21 days. Please note for
international orders all prices are stated in Pound Sterling. For our
American customers the exchange rate is approx £1 = $2, thus £10
= $20 approx - please note this is only a guide. Customers of the United
States should be advised for legal reason that we are unable to sell most
of our movie star memorabilia to you. We are unable to cancel any overseas
order once it has been dispatched, this is a condition of sale, and all
costs and postal expenses will be bourne by the customer alone. We can
only offer a refund for the cost of the goods less any direct postal costs
that we have incurred once the item has been returned saftely back to
ourselves.
Back Orders If your item is not in stock, we will delete it from your
order and make the necessary adjustments.
Credit Card Security All credit card numbers are encrypted in the software
when the order is placed using 128 bit encryption. They are only decrypted
after they reach our computer. They are not held in clear text on any
web site.
Guarantee We guarantee your satisfaction. If you are unhappy with any
of our products please return them to us within seven working days of
the day after the date the item is delivered. Please ensure you email
us first for returns instructions listing your order date and order number.
Reaching Us If you need to reach us, please email us on customerservice@kitsch.co.uk,
alternatively, you can call on phone 01883 744958 (International +44 <phone
without first zero>) . Please note the telephone number shown is an
order hotline number only and general product enqueries, all other correspondence
must be sent via email.
Privacy Policy Kitsch Shop do not disclose buyers information to third
parties. Cookies are used on this shopping site to keep track of the contents
of your shopping cart once you have selected an item, to store delivery
addresses if the address book is used and to store your details if you
select the 'Remember Me' option.
Returns Policy All goods are sold as novelty goods only, items may vary
in colour from images shown on our website, these are factors beyond our
control
Email confirmation
must be received by us on all returns. Our email address is
customerservice@kitsch.co.uk
Please list your full
name and order number to assist us, assist you with your enquiry.
Unwanted Items - 14 day Guarantee
There is no need to
worry if you have had a change of heart with your purchase, within the
14 days of receipt for a full refund of goods sold.
Our 14 -day returns
guarantee means that if for any reason you are unhappy with your purchase,
you can return it to us in its original condition unused within 14 days
of the date you received the item, unopened (with any seals and shrink-wrap
intact) and we will issue a full refund for the price you paid for the
item.
Please note we do
not refund any postage costs and we would recommend that the goods be
sent registered and or you get a certificate of postage from the post
office as confirmation of the return.
Please note however, that all returned goods must be in a full re-saleable
condition, unless the item(s) are faulty or defective.
We will not process refunds for items returned after the 14 day period
as detailed above.
Email confirmation
must be received by us on all returns.
If you decide to return the goods within these time limits, your money
will be refunded back within 29 days.
Faulty Item - Any
products that you have received with a defect or are received in error
by Kitsch shop we will be happy to fully reimburse your costs in returning
it to us via first class royal mail. Please
notify our customer service team via email at customerservice@kitsch.co.uk
within the first 7 working days from receipt of your order.
Remittance Terms Most UK Orders are dispatched within 1 working day -
If you have not received your UK order within 5 working days assume that
the goods are awaiting your collection at your LOCAL Royal Mail sorting
depo. Items are sent registered.
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